Customer Information

Customer Information

Certain operations and data are essential to record an order, complete a purchase, issue an invoice and provide warranties.

The section below details the buying process and the rules of purchasing at PURONO SYOKUDO to provide you with all the information you need to make an informed decision when selecting and ordering our products.

Operating time

  • Web Store: 365days 24/7
  • Customer Service and Shipping: open Mondays through Fridays, except Japanese holidays

    Our Customer Service is available in Japanese, English


Online payment option with your personal PayPal account
Bank card payment
Accepted cards: VISA, MasterCard, AMERICAN EXPRESS or ApplePay or  Google Pay credit cards

Shipping Partners

  • DHL – International Express Courier Service
  • FedEx –International Express Courier Service
  • Japan Post
      EMS – Japan Domestic Courier Service 

    Required Payment Other Than Product

    For international orders, it may occur that duties also have to be paid on receipt of the parcel. About the current rates of customs duties in your country please contact local authority. The customs duties do not belong to our competence.

    Product Delivery Time

    Goods will be shipped within 8 business days after confirming the inventory of the product you have ordered. The delivery time after the posting date varies by country and delivery service.


    About Return and Exchange

    We do not accept the return of products by the circumstances of the customer, emotional or subjective reasons.

    If we deliver wrong products you order, Please inform us. We will deal with it as soon as possible.


    Plow Co.,Ltd

    Company location

    3-12-19 Kamikuratsukuri, Hirano-ku, Osaka-shi, Osaka